Any project developed and managed directly by our company can include, upon request, a post-sales support contract. The contract is renewable yearly.
We also provide support on preexisting infrastructures, provided they are based on technologies included in our offer. Contact us to find out if we can provvide support on your infrastructures.
We also manage support delivered by your technology suppliers for greater speed and quality in our actions.
Advantages in outsourcing support are:
- Better service
- Reduced costs compared to direct management
Our service guarantees, under our total responsibility, through helpdesk or onsite support:
- Service continuity: our operators are always available for intervention in case of malfunction
- Qualified personnel with experience and certification, available for different fields where there might be problems. Continuative employment of personnel by businesses would be too expensive
- Action taken in timings defined by contract
Depending on the type of support requested it is possible to request further services:
- Trouble ticketing system allowing you to monitor actions taken, controlling the level of service being provided. Furthermore, through analysis of information given by the system, we identify necessary actions to enhance the infrastructures.
- Monitoring and alerting system through mail and sms
- Specific consulting aimed at enhancing and evolving if infrastructures (hardware, software, network, security etc)
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